TERMS & RETURNS

Oversized Studios ApS
CVR: 44186136
Guldsmedgade 26B, DK-8000 Aarhus C, Denmark
Email: support@oversizedstudios.com

These terms apply to purchases made by consumers (B2C) in our webshop. They do not apply to business customers (B2B), which are handled by separate agreement. By placing an order, you accept these terms.

1. Your order

A binding agreement is made when you have completed your order and received an order confirmation by email.

We reserve the right to cancel an order in case of obvious errors, sold-out items or technical errors. If we do, you get a full refund.

2. Prices and payment

All prices are shown in the selected currency and include VAT. Shipping costs are shown at checkout before you pay.

The available payment methods are shown at checkout and depend on your country, for example iDEAL | Wero, Klarna, Bancontact, Visa, Mastercard, Apple Pay and Google Pay.

As a rule, the amount is only charged when your order is shipped. For items marked as pre-sale, the full amount is charged when you place the order, as payment authorisations may otherwise expire before shipping.

3. Delivery

We ship with DHL or UPS. The expected delivery time is shown at checkout. During busy periods such as Black Week, campaigns and new launches, delivery can take up to one week longer than normal.

4. Pre-sale

Items marked as pre-sale are sold before they are in stock. The expected delivery date is shown when you select a size and may change due to production or delivery conditions. If there is a significant delay, we will inform you, and you can cancel your purchase.

The whole order is shipped together when the pre-sale item is in stock. You can cancel a pre-sale order at any time until it has been shipped.

5. Right of withdrawal and 100-day returns

You have a statutory right to withdraw from your purchase within 14 days without giving any reason. The period starts on the day you, or someone you have named, receive the item. If your order is delivered in several parcels, the period starts when you receive the last item.

On top of this, we offer a voluntary extended return period of 100 days from the day you receive your item. The extended return period does not limit your statutory right of withdrawal.

How to return: Create your return in our return portal (see "Exchange & Return") or let us know by email at support@oversizedstudios.com before the period ends. You can use the withdrawal form below, but you do not have to. Please send the item back no later than 14 days after you have told us that you are returning it.

Condition: Items must be returned in essentially the same condition and quantity as you received them. You may try the item on as you would in a physical store. You are liable for any reduction in value caused by handling the item more than necessary.

Exchanges are free. If you choose a refund, you pay for the return shipping, which costs €4,95.

Refunds: We refund you without undue delay and no later than 14 days after receiving your notice of withdrawal, using the same payment method you paid with. We may wait with the refund until we have received the item back or you have shown proof that you have sent it. If you withdraw from your whole order within the statutory 14 days, we also refund the standard delivery cost you paid.

Mystery bags cannot be returned, exchanged or cancelled because of their contents, as the products are randomly selected.

6. Complaints about defects

You have a 2-year statutory right to complain about defects that were present when you received the item. Please contact us before returning an item for a complaint.

If your complaint is approved, we will repair or replace the item, give a price reduction or refund you, and we cover reasonable return costs.

The following are not defects: minor colour variations caused by screen settings, normal wear and tear from ordinary use, and shrinkage or other changes caused by not following the care instructions.

7. Liability

Oversized Studios is not liable for indirect losses or consequential damages, and our liability cannot exceed the amount you paid for the item. This does not apply where mandatory law says otherwise.

8. Questions and complaints

We always want to find a solution with you directly. If you have a problem with your purchase, please contact our customer service at support@oversizedstudios.com, and we will handle it as quickly as possible.

If we cannot find a solution together, you can file a complaint with the Danish Consumer Complaints Board (Nævnenes Hus), www.naevneneshus.dk. If you live in another EU country, you can also contact the European Consumer Centre in your country.

Withdrawal form

(Only fill in and send this form if you want to withdraw from your purchase.)

To: Oversized Studios ApS, Guldsmedgade 26B, DK-8000 Aarhus C, Denmark, support@oversizedstudios.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.